Ways
To Shop| Payment Options |
Terms & Conditions |
Customer Information Change Form
SPECIAL
OFFERS
New
Customers
If you are a new customer, welcome!
We appreciate your shopping with us and have a free gift
for you with your first online purchase. Look for it when you receive your order.
**
Bonus
Buy
**
Buy a total of 12 or more items and you qualify for the
Bonus Buy price on each item.
You can mix and match products (don’t have to buy 12 of
the same item). We’ve
already calculated your 30% savings—look for the Bonus Buy price
(BB).
Promotional
Specials
Periodically, we spotlight a product and put it on “Special Promotion,”
which means you get special savings. Look
for these in the “Specials” section.
Note: Specials do not count toward Bonus Buy savings.
WAYS
TO SHOP
|
 All confidential
information and credit card transactions utilize 128-bit
SSL secure server encryption to ensure protection of your
privacy.
|
| Online
 |
Through
our online shopping feature in this web site, you are able
to shop 24 hours a day, 7 days a week.
By using the shopping cart, you may select items
for purchase, then review your order and submit it through
the convenience of your computer. |
By
Phone
 |
Call (800) 736-5609 (ext. 200) toll free from 7:30 a.m.
to 4:30 p.m. Pacific Time, Monday through Friday.
For local and international orders, please call (360)
816-1200. If an order form would be helpful to you, please click below
to print one out. |
|
|
By
Fax
 |
Print an order form (see below), complete it and fax to
us at (360) 816-1201.
Be sure to include your phone number
and fax number in case we have a question.
|
|
|
By
Mail
 |
Print
an order form (see below), complete it and mail it to us
at: Order Department, Matrix Health Products, 1101 NE 144th
Street, Suite 109 Vancouver, WA
98685. Please
be sure to fill out the order form completely and include
payment with your order. |
| Click
here for order form.... |
 |
 |
| Note:
the order form is displayed in PDF file format,
which is universally readable by PC and Macintosh computer
platforms.
PDF files are “read-only” files that are viewed
through the software “Acrobat Reader” by Adobe.
If your computer does not already have this software,
you may download it for free from Adobe’s web site at
www.adobe.com. |
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PAYMENT
OPTIONS
Credit Card: We
accept Visa, MasterCard, Discover and American Express.
Check or Money Order: Mail orders may be paid by personal
check, bank cashier’s check or money order—payable to Matrix Health
Products, Inc. Checks without pre-printed name and address information
may delay processing of your order.
Checks returned for insufficient funds are subject to a
$35.00 per check charge and must be replaced immediately with
a money order or cashier’s check.
Sorry, Matrix Health Products
does not use C.O.D.
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TERMS
& CONDITIONS
Pricing
Matrix Health Products (MHP) guarantees all online prices.
We strive not to change our prices but reserve the right
to do so if needed.
Shipping
We ship to all street addresses in the USA & APO/FPO. Orders of 4 bottles or less
of capsules are generally shipped by US Mail. Most other orders
are shipped UPS or FedEx (no PO Boxes please). Orders received
before 12:00PM, Pacific Time, Monday through Friday, are generally
processed the same day. Orders received after 12:00PM are generally
processed the next business day. In the continental USA, the standard
shipping rate is $3.95 per order. Rush Shipping is $6.95 for most
orders under 10 pounds (call for Rush Shipping rates over 10 pounds
and orders that include liquids). There is a $1.00 per bottle
Delivery Surcharge for all 32 oz juices and a $.50 cent surcharge for all 16 oz bottles. APO/FPO address are shipped for a flat $3.95 up to 12 pieces.
Money Back Guarantee (Less
Shipping & Handling)
Returns
Earth’s Bounty products are unconditionally guaranteed forever
(in U.S.A.). You
may return any product at any time, for any reason, for a complete
refund or exchange. If
you bought the product from us, simply return the product to us
with a short explanation and proof of purchase.
If you bought the product from a store or other Earth’s
Bounty reseller, please return the product to them for a refund
or exchange.
Claims
If you experience product lost, damaged or shorted in your order,
please make a claim to us via phone, fax or e-mail within 10 working
days of your order (be sure to give us your name and phone number
and/or e-mail so that we may contact you).
Please do not alter the product or packaging prior to contacting
us. We will take
care of this for you right away.
Privacy Policy
At Matrix Health Products, we recognize your right to confidentiality
and are committed to protecting your privacy. We use a secure
server for credit card transactions to ensure absolute confidentiality.
Under no circumstances is your credit card information used for
anything other than orders. We do not give, rent or loan any identifiable
personal information to any third party unless you have authorized
us to or we are legally required to do so.
You may "opt-out" of
any future communications from us at any time. You can also
do the following by contacting us by phone or via email:
-
See what data we have about
you, if any.
-
Change / correct any data
we have about you.
-
Have us delete any data we
have about you.
-
Express any concern you may
have about our use of data.
If at any time you feel that we
may not be abiding by this privacy policy, you should contact
us immediately via telephone at: (360) 816-1200 or email us at:
info@matrixhealth.com.
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CUSTOMER
INFORMATION CHANGE FORM
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